Here you’ll find answers to all your questions. If we’ve missed anything, feel free to get in touch via our contact form.
Please refer to our guide at the following link: Guide
Our products are water-resistant, but we recommend removing them before swimming or showering, as water may shorten their lifespan.
Here are the processing times for our products:
The times listed include both processing and shipping of your order.
Don’t worry if the tracking doesn’t update in the first few days – this is completely normal!
Our processing and production times vary by product (see “How long is the processing time?”).
Once your order has been shipped, you can track it here: TRACKING
If the order has been shipped after the processing time and the tracking hasn’t updated for more than 4-5 days, please contact us via our Contact Form.
We’re happy to assist you!
Please contact us as soon as possible via our Contact Form – we’ll take care of it!
Fill in all the details completely, double-check your address, and ensure it’s correct.
Please check the following:
If the parcel isn’t there, please contact us via our Contact Form.
Fill in all details to the best of your knowledge and confirm your address again.
Please complete our Contact Form for cancellations.
IMPORTANT:
Personalised products cannot be cancelled after production has started.
Do not simply return orders, as this may incur additional costs.
If cancellation is possible, we’ll provide the return address.
Please complete our Contact Form as soon as possible and specify your amendment request in the comments field.
If your order hasn’t entered production, we’ll happily amend it for you.
Personalised products are exempt from returns.
For non-personalised products, please complete our Contact Form to initiate a return.
The customer is responsible for return shipping costs for eligible returns.
Use our Contact Form for faulty items and fill in all details to the best of your knowledge.
Please briefly describe the damage and include photos of the damage.
Use our Contact Form, fill in all details to the best of your knowledge, and please include photos of the incorrect item.
Use our Contact Form, fill in all details to the best of your knowledge, and please include a photo of the empty packaging – even if that seems odd.
Use our Contact Form, fill in all details to the best of your knowledge, and please include a photo of the product with the incorrect personalisation.
No problem – just contact us via the contact form.
We kindly ask that you only use this if you couldn’t find the answer to your question here.